What are your opening hours?
North Melbourne 6am-8pm
Point Cook 6am-12am
Corio 6am – 10pm
How big are your largest machines?
We have 20kg washers at Corio, Point Cook, Altona and 18kg at North Melbourne.
We have 16kg, 30kg, 13kg and 23kg Dryers at our Stores
Can I put my silk clothing in the dryer?
Do not dry silk clothes in the dryers.
Silk clothes should not be placed in the dryers. Silk items are to be air dried.
For best results always follow your garments care instructions.
Can I use my own detergent?
Yes, you can. Our Eco Laundry Room Laundry Powder is available for purchase instore if you have left yours behind.
Why did my clothes take too long to dry?
Overloading a dryer with too much laundry will be problematic because clothes need enough room to tumble through the hot air in the dryer or they will take too long to dry.
TIP: It will be faster and cheaper to use two dryers instead of overloading one.
What if I can't find some of my laundry after I get home?
We will tag any articles left in a washer or dryer for identification purposes – from date of discovery to the specific machine it was found in. We will keep it for up to 30 days. If article remains unclaimed within that time frame, it will then be donated to charity. To claim lost articles, please contact us on 1300 326 880.
TIP: Double check the machines after you unload your clothing. Also spin a washer drum to see if items are stuck on the sides.
What's the best way to dry a lot of laundry?
When you’re short of time, divide and conquer. The quickest and cheapest way to dry a big load is to put all quick drying light clothing into one dryer and heavy articles into another.
TIP: When possible, choose dryers that have recently been used and are still warm. This will save you money.
How do I add clothes to the washer after it starts?
You can’t open the door on any front-loading washer after it starts. The door will remain locked for the entire wash cycle, even if it was started before you put your clothes in. Instructions are available above every machine and on our TV.
TIP: To avoid start-up problems use this sequence:
(1) Insert washing,
(2) Add detergent,
(3) Select Program,
(4) Close door,
(5) Please pay,
(6) Press Start.
How come it didn't wash right - some of my clothes didn't even get wet?
This is usually caused by overloading the washer. Occasionally when the washer is stuffed so full, water can’t circulate and some of your clothes remain dry!
TIP: It will be faster and cheaper to use two washers instead of overloading one and having to go through the washing process again.
What facilities can be enjoyed at The Eco Laundry Room?
All our Eco Laundry Room stores have free Wi-Fi and flat screen TVs.
Media Information Screen
USB and Power Sockets for Charging
Does your Laundromat have parking?
Yes all out stores provide convenient parking.
Can I wash bedding or rugs in the machines?
Definitely! Our machines are made for large items. You should not wash rugs with rubber backing as they may shred during the wash.
For best results always follow your items care instructions.
How do I report a broken machine?
Any problems with machine malfunction should be reported to 1300 326 880. You can also report issues to firstname.lastname@example.org